What does that mean?

The global marketing information services company asked thousands of people this spring about their experience shopping for auto insurance with ERIE and other leading insurance carriers.

Erie Insurance received the highest customer satisfaction index score of 886 based on a 1,000-point scale (see chart), surpassing the industry average of 851, in the J.D. Power and Associates 2010 Insurance Shopping Study^SM.

What does this means to ERIE?

Since the study’s inception three years ago, ERIE has ranked highest in the study that looked at these key factors:

• Distribution channel (For ERIE, that’s our agency and other local, independent Agents.)
• Policy offerings (ERIE offers home, auto, life and business insurance.)
• Price (Many factors influence insurance rates but ERIE is committed to keeping your insurance rates as low as possible through smart business practices and policy discounts.)

“This award reflects the continued promise of Erie Insurance Employees and Agents to be above all in service to our Customers and consumers,” said Terry Cavanaugh, president and CEO.

“To receive this outstanding recognition for three consecutive years is phenomenal,” added Cavanaugh. “Our knowledgeable independent ERIE Agents continue guiding customers in their communities to make the best insurance coverage decisions.”

What does this mean for you?

For years, our agency has been helping people make decisions about their insurance needs. If you’re looking for an insurance Agent and a company that you can rely on, here’s what our agency and ERIE can offer you:

• Professionalism - As licensed insurance professionals, we not only know the industry lingo but we also can advise you about the coverage options to meet your auto, home, business and life insurance needs. Our experience and knowledge will help you select the best coverage to protect all the things that matter to you the most.
• Financial strength – You want to select an insurance company that is financially sound. Independent rating agencies offer insight on the numbers. Here are three examples of how ERIE stacks up:
  
  • Rated A+ Superior by A.M. Best. Best's financial strength ratings are recognized worldwide as the benchmark for assessing an insurance company’s financial stability. In 2009, only 10 percent of the ratings handed out by A.M. Best are superior or better.        
  • Named one of “Ward’s 50® Top Performers” in 2009, based on financial performance.
  • Ranked No. 484 on the 2010 FORTUNE 500 list of the largest American companies based on total revenue.
• Service – In addition to explaining coverage options, we will advise you on ways to prevent damage and theft from happening in the first place. But when the unexpected happens, our agency and Erie Insurance will be there to help. Emergency claims representatives are available 24-hours a day.
• Experience – Our agency is part of a team that has more than 80 years of industry experience. ERIE started in 1925 as a Pennsylvania auto insurer that’s grown into a multi-line insurer serving 11 states and the District of Columbia.

So if you pair our agency – licensed professionals with extensive experience and product knowledge – with the long-term financial strength and industry experience of ERIE, you can feel confident that your family is well protected.

We’re waiting to help you. Contact our office today.

Erie Insurance received the highest numerical score for the auto insurance shopping experience in the proprietary J.D. Power and Associates 2009-2010 Insurance Shopping Studies^SM, and the 2008 Insurance New Buyer Study^SM. 2010 based on 6,394 total responses, measuring 20 providers and measuring the opinions of consumers shopping for a new auto insurance policy. Proprietary study results are based on experiences and perceptions of members surveyed in February-March 2010. Your experiences may vary. jdpower.com